Contact Us
Contact Us
Questions, bug reports, a match that crossed a line, or an idea you think we should steal — the inbox below reaches actual humans on the CooMeetYou team. Here is how to reach us and how to make your message land fastest.
The one inbox that matters
Email us at [email protected]. That address goes straight to the support and community team — the same people who read moderation reports and ship fixes — not to an outsourced deflection queue. Write in plain language; you do not need a ticket number or a template.
We answer most messages within one to two business days. Reports about safety or harassment jump the queue and are typically picked up the same day, around the clock, because those cannot wait for office hours.
Reporting another user
The fastest way to report someone is in the product itself: use the report button inside the call or on the person's profile, and the report lands with moderation attached to the actual session — which is what lets the team act on it quickly.
If the moment has passed, email works too. Tell us roughly when it happened (with your time zone), what the other person said or did, and anything that helps us find the session — a display name, a country, a detail from the conversation. You never need to share more about yourself than you are comfortable with.
Account, coins and technical problems
For anything touching your account — a purchase that did not land, coins that look wrong, a camera or microphone that will not behave — include the email or login method you used, the device and browser you were on, and a screenshot if you have one. Those three details turn a three-email exchange into a one-email fix most of the time.
Before you write, one honest tip that solves a third of all camera issues: check that the browser itself has permission to use your camera and microphone, not just the site. The browser-level toggle is the one people miss.
Press, partnerships and everything else
Press inquiries, partnership ideas, and anything legal or privacy-related can go to the same [email protected] address — just mark the subject line clearly ("Press", "Partnership", "Privacy") and it will be routed to the right person. For privacy requests specifically, the privacy policy explains what we hold and how to ask for it.
Frequently asked questions
How fast will I get a reply?
Most messages are answered within one to two business days. Safety and harassment reports are prioritized and typically picked up the same day, at any hour.
Can I report someone without an account?
Yes. Email [email protected] with the approximate time (and your time zone), what happened, and any detail that helps us find the session — a display name or country is often enough.
Where do I ask about my data or privacy?
Email [email protected] with "Privacy" in the subject line. The privacy policy covers what we collect and your options, and the team can act on access or deletion requests from that inbox.